We have identified an issue affecting some FortiGate environments where logs stored in FortiAnalyzer cannot be accessed from the FortiGate management interface.
Our team is actively investigating the cause and working to restore normal functionality as quickly as possible.
We sincerely apologize for any inconvenience this issue may cause and will provide further updates as soon as more information becomes available.
Details
| Date and Time of Occurrence | Logs collected on and after May 22, 2026 (Friday) |
|---|---|
| Affected Customers | Some customers using our FortiGate service. |
| Cause | The issue is caused by a known bug in FortiAnalyzer v7.4.11 |
| Issue | In some FortiGate environments where FortiAnalyzer is configured as the log source, various logs may not be viewable from the FortiGate management interface. Please note that the log data itself is being successfully stored in FortiAnalyzer and remain accessible directly through the FortiAnalyzer interface. |
| Workaround | As a temporary workaround, you can view recent logs by changing the log reference location in FortiGate to Memory. If you need to review historical logs that are inaccessible through this workaround, please contact our support team for assistance. |
| Next Steps | We are actively working to resolve this issue and are conducting additional validation to fully assess its impact. We will provide further information with the schedule for addressing this issue as soon as it is finalized. We sincerely apologize for any inconvenience this issue may cause and appreciate your patience and understanding as we work towards a solution. |