Privacy Policy (Handling of Personal Information)

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Privacy Policy (Handling of Personal Information)

This privacy policy has been set up to ensure the proper handling of customers’ personal information following the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act") in order to work as an organization. We will comply with the Personal Information Protection Act and other laws and regulations, the guidelines of the Personal Information Protection Commission, and other guidelines and establish the following privacy policy.

1.Company Name, Address, and Director

  • InfiniCloud Co. Ltd.
  • Head office: 2-1-5 Gofuku-cho, Aoi-ku, Shizuoka City, Shizuoka, Japan
  • Director: TAKI Yasushi

2.Acquisition and use of personal information

When acquiring personal information, the Company will announce or report the purpose of use (including disclosure by this privacy policy) directly from the person to a contract or other document (including electromagnetic records). When acquiring personal information, we will clearly indicate the purpose of use in advance and acquire it by lawful and fair means. We will use personal information appropriately within the scope necessary to achieve the purpose of use.

3.Usage and Management on personal information

The company will use customers’ personal information for the purposes listed below.

  • Confirmation of applications for our services, identification of customers, provision of assorted services, and sending of invoices.
  • To provide information on our services, including notices, campaigns, and other advertisements, through direct mail, e-mail, etc.
  • To respond to, confirm, and record customer inquiries, consultations, complaints, and support our services.
  • Improvement and/or enhancement of our website and services, and development of other services.
  • To provide our products and services safely to our customers. To detect users who are violating the Company’s Terms of Use and notify such users, and to investigate, detect, and prevent fraudulent activities, such as fraud and unauthorized access that abuse our services and to respond to such activities.

(*1) We use cookies on our website to ensure that our customers have a pleasant experience. Cookies are small files that are stored on your device when you visit our website and are used by your Internet browsing software (browser) to exchange information with the website. By using cookies, the website can identify your browser, but it cannot identify you personally unless you enter your personal information. You may refuse the use of cookies by changing the browser settings. However, please note that if you reject the use of cookies, you may not be able to use some of the features of our website.

(*2) In some areas of our site, we use Google Analytics, a service provided by Google, Inc. In those areas where we use Google Analytics, Google collects, records, and analyzes your visits to our site based on cookies issued by us. We receive the results of such an analysis from Google to understand the condition of your visits to our site. The information collected, recorded, and analyzed by Google Analytics does not contain any identifiable information. This information is controlled by Google per Google’s privacy policy. You may opt out of our use of Google Analytics to collect information by disabling Google Analytics by downloading and installing the Google Analytics Opt-Out Add-on from Google’s Opt-Out Add-on Download page and changing your browser’s add-on settings. If you disable Google Analytics, Google Analytics will also be disabled on other websites you visit, but you can re-enable Google Analytics by resetting the add-on setting in your browser. Please refer to the Google Analytics site for an explanation of the Google Analytics Terms of Use and to Google’s site for an explanation of Google’s Privacy Policy.

(*3) In order to enhance customer convenience, our website uses SATORI service provided by SATORI Corporation in some areas. SATORI uses cookies or similar technologies to acquire and store your access history. If you wish to stop this acquisition and storage, please opt-out using the following “opt-out page” provided by SATORI Corporation. Please note that if you opt out, you may not be able to use some of the services we provide on our website.

4.Disclosure of third parties

The Company will not provide or disclose personal data entrusted to us to any third party, except in the following cases:

  • When customer consent is obtained before the disclosure.
  • When we outsource the handling of personal data within the scope of being necessary for the achievement of purpose of use.
  • When the provision of personal information is required/requested by law.
  • When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the customer’s consent.
  • When it is particularly necessary to improve public health or to promote the healthy development of children, it is difficult to obtain the customer’s consent.
  • When it is necessary to cooperate with national or local governments in the execution of their legally mandated duties and obtaining the customer’s consent would interfere with the execution of such duties.

5.Matters Concerning Safety Control Measures

We will take the necessary and proper security control measures to prevent leakage, loss, or damage of personal data. In addition, we will exercise necessary and proper supervision over our employees and contractors (including subcontractors et al.) who handle personal data. The contents of the security control measures for personal data are as follows.

 (Establishment of Personal Information Protection Guidelines)

  • To ensure the proper handling of personal data, we have established personal information protection guidelines (Privacy Policy) about compliance with related laws, regulations, and guidelines and contact for questions and complaint handling.
    (Establishment of Rules for the Handling of Personal Data)
  • For each stage of personal data protection (acquisition, use, storage, provision, deletion, disposal, etc.), The Company has established the Personal Data Protection Management and Handling Regulations that describe the handling methods, responsible persons and person in charge, and their duties.

 (Safety management measure for the organization)

  • In addition to appointing a Personal Information Management Administrative Officer responsible for the handling of personal data, the Company clarifies the employees who handle the personal data and scope of personal data handled by such employees, and has established a system for reporting to the personal information management officer in the event that a fact or indication of a violation of the Personal Information Protection Law or Personal Information Protection Management Regulations is detected.
  • We conduct periodic self-inspections of the status of the handling of personal information, as well as audits conducted by other departments and outside parties.

 (Safety management measure for the individuals)

  • Employees conduct period inspections of matters that require attention related to handling personal information.
  • The confidentiality of personal data is described in the Rules of Employment.

 (Safety management measure for physical safety)

  • In the areas where personal data is handled, we control the access of the employees and restrict the equipment they bring in, as well as implement measures to prevent unauthorized persons from viewing personal data.
  • Measures are taken to prevent the loss or theft of the equipment, electronic media, and documents that handle personal data, and measures are implemented to prevent personal data from being easily discovered when such equipment and electronic media are carried, including within the business site.

 (Safety management measures for technology)

  • In addition to access control and restrictions, we have established a database for personal information that can only be accessed by the director.
  • A mechanism is in place to protect information that handles controlled personal data from unauthorized external access or unauthorized software.

6.Request for Disclosure of Personal Information

When there is a request for inquiry, correction, suspension of use, or deletion of stored personal data, we will promptly respond by the prescribed procedure after confirming the user identity. If you have any questions or wish to exercise your rights about the Company’s privacy policy, please contact us using the form below which can be found in point 8.


This privacy policy is prepared in Japanese and translated into English. The Japanese version is the original, and the English version is provided for the improvement of convenience. In case of any discrepancies, the original Japanese version will take precedence.

8.Inquiries about personal information

If the individual has any inquiries or questions about the Company’s privacy policy or the handling of user information, please contact us by clicking the link provided below.

(i) Address
  2-1-5 Gofuku-cho, Aoi-ku
  5F, Gofukukan
  Shizuoka City, Shizuoka, Japan

  Personal Information Inquiry, General Affairs and Personnel Section,
  InfiniCloud Co. Ltd.
(ii)  Telephone:     +81(0)50-3801-5987
(iii) Available:       Monday - Friday (excluding national holidays and year-end and New Year holidays) 11:00 - 17:00
(iv) Inquiry form:



Updated April 3, 2023


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