Notice of Failure (December 20, Resolved)

Thank you for your continued use and support of InfiniCloud's cloud services. 

As detailed below, an issue occurred with some of our services on Friday, December 20th, 2024. The problem has been resolved, and InfiniCloud's services are now fully functional again.

We sincerely apologize for any inconvenience this may have caused.

Details

Date of Occurrence	December 20th, 2024 (Friday) 18:33 ~ 19:03　※24-hour clock notation
Scope of Impact	Some customers in our Chubu region using the following services: - Internet Service - Cloud-type Remote VPN Service - FortiGate UTM/Firewall Service
Cause	A network short circuit that resulted in a broadcast storm, transient instability, and sporadic communication failures occurred during a switch expansion. The problem has been resolved, and InfiniCloud's services are now fully functional again. During this period, no client data was compromised or lost.